Troubleshooting Guide: Fixing an External Hard Drive That Keeps Disconnecting

2024-08-21 Ashley S. Miller Specialist of Customer Service Dept.

Summary

For efficient data storage and transfer between devices, a mobile hard disk is essential. Learn simple repair methods for common issues while ensuring data backup.

Table of contents

I. What are the reasons for the frequent disconnection of the mobile hard disk?

II. Use Renee Undeleter to recover files from failed hard drives

• 1. What is Renee Undeleter?
• 2. How to recover hard disk data with Renee Undeleter?

III. What are the methods to solve the frequent disconnection of the mobile hard disk on Windows and Mac?

• 1. Turn off the USB selective suspend function (Windows system)
• 2. Check disk errors and repair them (Windows system)
• 3. Solve this problem through Disk Utility (Mac system)

I. What are the reasons for the frequent disconnection of the mobile hard disk?

Frequent disconnection of a mobile hard disk can be caused by various factors, including the hard disk’s own failure and other issues that can be addressed to troubleshoot the problem.

●The hard disk is not connected correctly

●The connected data cable is damaged or broken (Please change another cable/USB port and try again)

●Computer USB port damaged

●Computer system running slowly

When your external hard drive encounters issues, it raises the risk of data loss . Transfer data from the drive once it can be connected. Use data recovery software if data loss occurs or the drive is inaccessible.

II. Use Renee Undeleter to recover files from failed hard drives

If you want to restore the important data lost in the hard disk, it is recommended that you use professional data recovery software to restore the data, here we recommend you to use Renee Undeleter to operate.

1. What is Renee Undeleter?

Renee Undeleter is a data recovery software designed to restore various data files. It covers four functional modules: file recovery , format recovery , partition recovery , and image creation . This tool can help retrieve lost data when important files are accidentally deleted, the recycle bin is emptied, or the disk/storage is formatted, providing a comprehensive solution to all data loss problems that may occur during system use.

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Multiple scan modes Fast partition scan, whole partition scan and whole disk scan;

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Supported devices SD card, SDHC, SDXC, USB flash drive, hard disk and computer.

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2. How to recover hard disk data with Renee Undeleter?

Restoring data with Renee Undeleter is very simple, the specific steps are as follows:

Step 1: Download, install and run Renee Undeleter, select the ( Whole Disk Scan ) option on the main interface.

Note: Do not install on the disk that needs to restore data, so as not to cause data overwriting.

Data recovery function introduction:

Fast Partition Scan – Quickly retrieve files lost due to accidental deletion or emptying the recycle bin.

Whole Partition Scan – Quickly recover files lost due to inaccessible or formatted partitions.

Whole Disk Scan – Analyze and get partition information and perform a full scan of the entire partition.

Image Creation – You can create a mirror image for a partition to back up the current partition state.

Step 2: Next, select the mobile hard disk device to be scanned, and then click (Next). Select (default setting) on the advanced setting interface.

Step 3: The software will analyze the mobile hard disk device and prompt you to select the partition you need to scan. If no selection is made, all partitions will be scanned, taking longer.

Preview files in the preview window on the right, select files to restore, and click (Recover) in the lower right corner.

Step 4: Select the target folder, click (Browse) to choose the storage path, then click (Restore) to start the file recovery process. Remember not to save the recovered files on the original disk to prevent data overwriting. It’s best to select another disk for saving the recovered files.

III. What are the methods to solve the frequent disconnection of the mobile hard disk on Windows and Mac?

1. Turn off the USB selective suspend function (Windows system)

Insufficient power supply can cause hard drive disconnection. To prevent this, turn off the default power saving feature on the computer.

Step 1: Run the computer, enter and open ( Control Panel ) in the search box in the lower left corner, and then click ( Power Options ).

Step 2: Next, find ( Power Options ) in (Hardware and Sound), and then select the ( Change Plan Settings ) function.

Step 3: Click on (Change Advanced Power Settings) , locate (USB Settings) > (USB Selective Suspend Settings) , disable the (Power On) function, and check if the issue is resolved.

2. Check disk errors and repair them (Windows system)

Step 1: Open “My Computer/This Computer”, right-click the removable hard disk to be repaired and select (Properties). Switch to the (Tools) option in the Properties window and click the (Inspect) button.

Step 2: Next, select the (Scan Drive) option in the error checking interface, then wait for the scan and repair it according to the prompts.

3. Solve this problem through Disk Utility (Mac system)

Sometimes, the frequent disconnection of the mobile hard disk may be caused by the lack of disk partition table. You can use Disk Utility to solve it. The specific operation steps are as follows:

Step 1: When an error dialog box appears due to frequent disconnection of your mobile hard disk, click the (Initialize) button, and then the Disk Utility window will open.

Step 2: Click the (Show) button on the upper left corner and select the (Show all devices) option.

Step 3: Next, select the removable hard disk that needs to be repaired in the left window. Then click the (First Aid) option in the top function bar and click the (Run) button.

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Troubleshooting Guide: Fixing an External Hard Drive That Keeps Disconnecting