PS4 NW-31297-2 Error: Quick Fix Guide

2024-08-07 John Weaver Senior Program Developer

Summary

Learn how to fix the PS4 NW-31297-2 error and recover lost data with Renee Undeleter in this comprehensive article. Solve Wi-Fi connection issues now.

Table of contents

I. What is the NW-31297-2 error? What are the reasons for this problem?

II. How to solve the NW-31297-2 error on PS4?

• 1. Restore default settings in safe mode
• 2. Try to change DNS settings

III. (Extended reading) Recover lost PS4 data with Renee Undeleter

• 1. What is Renee Undeleter?
• 2. How to recover PS4 data with Renee Undeleter?

I. What is the NW-31297-2 error? What are the reasons for this problem?

Some PS4 gamers may experience the NW-31297-2 error code if their console fails to connect to a wireless network. The PS4 cannot communicate with the modem/router, which means that all the console’s online features will not be available, access to the PS Store (PlayStation Store), online transactions or online multiplayer games. While there are a number of reasons why this type of failure could occur, one of the common causes is entering the wrong WiFi password, especially if you are using the WPA security protocol.

When this error occurs, in addition to the incorrect WiFi password just mentioned, it may also be caused by the following reasons.

●The modem/router has become unresponsive

Routers may freeze or become unresponsive from working for long periods of time. At this time, you need to turn off the router, let it rest, and then restart the router after a few minutes of shutdown to ensure that the device is in the best working condition.

●Incompatible wireless security mode

Some PS4 gamers are experiencing WiFi connection issues when using security modes other than WPA, resulting in this error code. At this time, you can try to switch to WPA to check whether the problem is solved.

Note: The full name of WPA is Wi-Fi Protected Access, that is, Wi-Fi network security access. There are three standards: WPA, WPA2 and WPA3. It is a system to protect the security of wireless computer networks (Wi-Fi).

●The wireless network is busy

If your modem/router is handling too many devices at the same time, it may block new connections. You can disconnect other devices from the router to avoid a busy network.

●PS4 software is damaged

In some cases, the PS4 may display the NW-31297-2 error message due to issues with the console software. If you have recently downloaded new PS4 software, it is recommended to restore the device to the time before the software was downloaded.

The above are some possible reasons for the PS4 NW-31297-2 error. When encountering this kind of problem, you can initially solve it by checking whether the WiFi password is correct, restarting the router device, and reconnecting to the network. If the problem still exists, you can solve it by the following methods. We continue to learn.

II. How to solve the NW-31297-2 error on PS4?

1. Restore default settings in safe mode

You can restart your PS4 in safe mode and restore default settings. Most users report that this is an effective way to fix the error.

Specific operation steps: Connect the PS4 controller to the host through the USB data cable. Next, press and hold the power button for about 5 seconds until the second beep sounds. Once you let go of the button, you’ll enter safe mode. Next, select the (Restore Defaults) option in the settings and wait for the process to complete. Restoring Defaults resets everything in your PS4 to the original software settings, but keeps your data.

2. Try to change DNS settings

In addition to the above methods, you can change your DNS server to Google DNS to try to solve the problem. The specific operation steps are as follows:

Step 1: Turn on the PS4, and then find the (Settings)-(Network) option in turn.

Step 2: Next select (Set up Internet Connection) > (Use a LAN cable) option.

Step 3: After that, select (Customize) > (Automatic) option.

Step 4: Under (DHCP Host Name), select (do not specify).

Step 5: After that, under (DNS Settings), select the (Manual) > (Preferred DNS) option. Then try (8.8.8.8) or (8.8.4.4) respectively.

Step 6: Then, select the (Automatic) option in the (MTU Settings) window; select (Not Use) in the (Proxy Server) window to complete the DNS settings.

Above, are two methods that can fix NW-31297-2 error. In addition, if you need to retrieve the lost PS4 data, you can remove the PS4 hard disk, connect it to a Windows computer through an external hard disk box, and use professional data recovery software to restore the game/system data in the hard disk to the new hard disk. Then install the new hard drive into the PS4. It is recommended to use Renee Undeleter here, let’s learn about its functions and operation steps.

III. (Extended reading) Recover lost PS4 data with Renee Undeleter

1. What is Renee Undeleter?

Renee Undeleter is a software specially designed to restore various data files. When you accidentally delete important files , empty the recycle bin , or format the disk/storage, you can use this tool to find the lost data back. This software covers four functional modules, including file recovery, format recovery, partition recovery and image creation, so it can help you solve many data loss problems that may occur during system use in an all-round way, which is very convenient.

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2. How to recover PS4 data with Renee Undeleter?

Restoring data with Renee Undeleter is very simple, the specific steps are as follows:

Step 1: Remove the PS4 hard drive, connect it to a Windows computer through an external hard drive box, download and install Renee Undeleter on the computer and run it, and select the (Whole Disk Scan) option on the main interface.

Note: Do not install on the disk that needs to restore data, so as not to cause data overwriting.

Data recovery function introduction:

Fast Partition Scan: Quickly retrieve files lost due to accidental deletion or emptying the recycle bin.

Whole Partition Scan: Quickly recover files lost due to inaccessible or formatted partitions.

Whole Disk Scan: It can analyze and obtain partition information, and fully scan the entire partition.

Image Creation: You can create a mirror image for a partition to back up the current partition state.

Step 2: Next, select the disk device to be scanned, and click (Next). Select (default setting) on the advanced setting interface.

Step 3: After that, the software will analyze the disk device. After the analysis, a prompt window of “select the partition you need to scan” may pop up. You can select the corresponding partition according to your needs. If you don’t select it, all partitions will be scanned. It will take longer. After scanning, you can double-click the preview file in the preview window on the right, then select the file you want to recover, and click the (Recover) button in the lower right corner to recover the selected file.

Step 4: Next, select the target folder, click (Browse) to select another disk to save the recovered files, and then click the (Recover) button to start the file recovery command, you just need to wait patiently.

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PS4 NW-31297-2 Error: Quick Fix Guide